| Chat Support Representative I Job Description |
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| The following is a full job description for Chat Support Representative I. Here are the requirements and responsibilities for Chat Support Representative I along with statistics. If after reading this page you determine that Chat Support Representative I is not the position you are looking for, you may want to try one of these similar titles: Technical Customer Support Representative I, Technical Customer Support Representative III, Technical Customer Support Representative II, Sales Support Representative I, Technical Customer Support Specialist I, Chat Support Representative II, Chat Support Manager, Technical Customer Support Specialist III, Technical Customer Support Specialist IV |
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| Requirements and Responsibilities For Chat Support Representative I |
| Responds to customer inquiries regarding online merchandise, orders, product questions, or problems in a live chat format using an online chat software system. Receives inquiries from a queue, documents customer interactions, and inputs tickets. Ensures prompt and proper resolution of customer queries by providing answers, additional information, suggesting products, or escalating/engaging others in the organization to provide a solution according to defined procedures. May require an associate degree. Typically reports to a supervisor or manager. Works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Typically requires 1-3 years of related experience. |
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| Also referred to as: Customer Service Specialist - E-commerce |
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| Similar Jobs: Technical Customer Support Representative I, Technical Customer Support Representative III, Technical Customer Support Representative II, Sales Support Representative I, Technical Customer Support Specialist I, Chat Support Representative II, Chat Support Manager, Technical Customer Support Specialist III, Technical Customer Support Specialist IV |
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| Level of Education: Chat Support Representative I Salaries with a Bachelor's Degree, Chat Support Representative I Salaries with a Master's Degree or MBA, Chat Support Representative I Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
