| Head of Customer Success Job Description |
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| The following is a full job description for Head of Customer Success. Here are the requirements and responsibilities for Head of Customer Success along with statistics. If after reading this page you determine that Head of Customer Success is not the position you are looking for, you may want to try one of these similar titles: Customer Success Manager, Customer Success Associate II, Customer Success Associate III, Customer Success Director, Customer Success Coordinator, Customer Success Associate I, Customer Success Associate IV, Customer Success Associate V, Top Customer Service Executive |
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| Requirements and Responsibilities For Head of Customer Success |
| Leads the customer success function with a vision and strategy to provide customers with a voice, support, guidance, and knowledge resources that will facilitate the achievement of their business objectives using the organization's products and services and drive sales and increased revenue. Develops strategies and processes that deliver consistent customer satisfaction from onboarding through all phases of the customer lifecycle. Designs data collection and feedback mechanisms to identify and understand customer needs, assess customer health and aid the development programs and policies. Builds team capabilities and capacity. Establishes collaborative relationships with sales, product development, and other customer facing functions. Requires a bachelor's degree or equivalent. Typically reports to top management. Manages a business unit, division, or corporate function with major organizational impact. Establishes overall direction and strategic initiatives for the given major function or line of business. Has acquired the business acumen and leadership experience to become a top function or division head. |
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| Also referred to as: Chief Customer Success Executive, Top Customer Success Executive |
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| Similar Jobs: Customer Success Manager, Customer Success Associate II, Customer Success Associate III, Customer Success Director, Customer Success Coordinator, Customer Success Associate I, Customer Success Associate IV, Customer Success Associate V, Top Customer Service Executive |
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| Level of Education: Head of Customer Success Salaries with No Diploma, Head of Customer Success Salaries with a High School Diploma or Technical Certificate, Head of Customer Success Salaries with an Associate's Degree, Head of Customer Success Salaries with a Bachelor's Degree, Head of Customer Success Salaries with a Master's Degree or MBA, Head of Customer Success Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
