| Outbound Contact Center Senior Supervisor Job Description |
 |
| The following is a full job description for Outbound Contact Center Senior Supervisor. Here are the requirements and responsibilities for Outbound Contact Center Senior Supervisor along with statistics. If after reading this page you determine that Outbound Contact Center Senior Supervisor is not the position you are looking for, you may want to try one of these similar titles: Outbound Contact Center Supervisor, Inbound Contact Center Senior Supervisor, Contact Center Supervisor, Contact Center Senior Manager, Contact Center Traffic and Scheduling Supervisor, Inbound Contact Center Supervisor, Contact Center Representative I - Outbound, Contact Center Director, Outbound Contact Center Manager |
|
| Requirements and Responsibilities For Outbound Contact Center Senior Supervisor |
| Supervises outbound call center operations and agents that sell products or services to new and existing customers. Monitors metrics and targets for call volume, sales, and timeliness. Responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, upsell techniques, scripts, operational policies, and procedures. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. Supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. |
| |
|
| Also referred to as: Outbound Call Center Supervisor, Sr., Outbound Sales Supervisor, Senior |
|
| Similar Jobs: Outbound Contact Center Supervisor, Inbound Contact Center Senior Supervisor, Contact Center Supervisor, Contact Center Senior Manager, Contact Center Traffic and Scheduling Supervisor, Inbound Contact Center Supervisor, Contact Center Representative I - Outbound, Contact Center Director, Outbound Contact Center Manager |
|
| Level of Education: Outbound Contact Center Senior Supervisor Salaries with a High School Diploma or Technical Certificate, Outbound Contact Center Senior Supervisor Salaries with an Associate's Degree, Outbound Contact Center Senior Supervisor Salaries with a Bachelor's Degree, Outbound Contact Center Senior Supervisor Salaries with a Master's Degree or MBA, Outbound Contact Center Senior Supervisor Salaries with a JD, MD, PhD or Equivalent |
|
|
| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
