| Help Desk Senior Supervisor Job Description |
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| The following is a full job description for Help Desk Senior Supervisor. Here are the requirements and responsibilities for Help Desk Senior Supervisor along with statistics. If after reading this page you determine that Help Desk Senior Supervisor is not the position you are looking for, you may want to try one of these similar titles: Help Desk Supervisor, Help Desk Senior Manager, Help Desk Manager, Help Desk Director, Help Desk Support Specialist III, Help Desk Support Specialist I, Help Desk Support Specialist II, Auditing Senior Supervisor, Help Desk Support Specialist IV |
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| Requirements and Responsibilities For Help Desk Senior Supervisor |
| Supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. Supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. |
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| Also referred to as: IT Help Desk Senior Supervisor, IT Service Desk Senior Supervisor, IT Support Desk Senior Supervisor, User Support Help Desk Senior Supervisor |
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| Similar Jobs: Help Desk Supervisor, Help Desk Senior Manager, Help Desk Manager, Help Desk Director, Help Desk Support Specialist III, Help Desk Support Specialist I, Help Desk Support Specialist II, Auditing Senior Supervisor, Help Desk Support Specialist IV |
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| Level of Education: Help Desk Senior Supervisor Salaries with No Diploma, Help Desk Senior Supervisor Salaries with a High School Diploma or Technical Certificate, Help Desk Senior Supervisor Salaries with an Associate's Degree, Help Desk Senior Supervisor Salaries with a Bachelor's Degree, Help Desk Senior Supervisor Salaries with a Master's Degree or MBA, Help Desk Senior Supervisor Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
