| Help Desk Support Specialist IV Job Description |
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| The following is a full job description for Help Desk Support Specialist IV. Here are the requirements and responsibilities for Help Desk Support Specialist IV along with statistics. If after reading this page you determine that Help Desk Support Specialist IV is not the position you are looking for, you may want to try one of these similar titles: Help Desk Supervisor, Help Desk Support Specialist II, Help Desk Manager, Help Desk Senior Manager, Help Desk Support Specialist III, Help Desk Support Specialist I, Help Desk Director, Technical Customer Support Specialist IV, Help Desk Senior Supervisor |
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| Requirements and Responsibilities For Help Desk Support Specialist IV |
| Responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. Independently performs a wide range of complex duties under general guidance from supervisors. Has gained full proficiency in a broad range of activities related to the job. Typically requires 5-7 years of related experience. |
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| Also referred to as: Help Desk Technician IV, Help Desk Tier 4 Specialist, Help Desk User Support IV |
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| Similar Jobs: Help Desk Supervisor, Help Desk Support Specialist II, Help Desk Manager, Help Desk Senior Manager, Help Desk Support Specialist III, Help Desk Support Specialist I, Help Desk Director, Technical Customer Support Specialist IV, Help Desk Senior Supervisor |
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| Level of Education: Help Desk Support Specialist IV Salaries with No Diploma, Help Desk Support Specialist IV Salaries with a High School Diploma or Technical Certificate, Help Desk Support Specialist IV Salaries with an Associate's Degree, Help Desk Support Specialist IV Salaries with a Bachelor's Degree, Help Desk Support Specialist IV Salaries with a Master's Degree or MBA, Help Desk Support Specialist IV Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
