| Member Services Director Job Description |
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| The following is a full job description for Member Services Director. Here are the requirements and responsibilities for Member Services Director along with statistics. If after reading this page you determine that Member Services Director is not the position you are looking for, you may want to try one of these similar titles: Member Services Manager, Member Services Supervisor, Member Services Representative, Member Experience Specialist, Legal Services Director, Member Education Director, Member Services Representative, Sr., Member Education Coordinator, Outpatient Services Director |
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| Requirements and Responsibilities For Member Services Director |
| Directs and coordinates all aspects of the health maintenance organization (HMO) member services department. Plans and directs policies and objectives for addressing member inquiries. Establishes service quality goals for the department and implements strategies to meet these goals. Typically requires a bachelor's degree. Typically reports to top management. Manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. Typically requires 5+ years of managerial experience. |
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| Also referred to as: Health Plan Member Services Director |
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| Similar Jobs: Member Services Manager, Member Services Supervisor, Member Services Representative, Member Experience Specialist, Legal Services Director, Member Education Director, Member Services Representative, Sr., Member Education Coordinator, Outpatient Services Director |
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| Level of Education: Member Services Director Salaries with a Bachelor's Degree, Member Services Director Salaries with a Master's Degree or MBA, Member Services Director Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Edu., Gov't. & Nonprofit, Healthcare, Insurance | |
