| Member Services Manager Job Description |
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| The following is a full job description for Member Services Manager. Here are the requirements and responsibilities for Member Services Manager along with statistics. If after reading this page you determine that Member Services Manager is not the position you are looking for, you may want to try one of these similar titles: Member Services Director, Member Services Supervisor, Member Services Representative, Member Certification Manager, Member Experience Specialist, Member Services Representative, Sr., Member Education Coordinator, Library Services Manager, Member Education Manager |
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| Requirements and Responsibilities For Member Services Manager |
| Responsible for daily activities in the member services function for a health plan or health maintenance organization (HMO). Collects data on member inquiries and service requests and conducts analysis to identify trends and recommend solutions. Ensures service representatives follow established policies for addressing member inquiries and meet service quality goals. Manages the recruitment, hiring, training, scheduling, and performance management of staff. Requires a bachelor's degree. Typically reports to a head of unit/department. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. |
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| Also referred to as: Health Plan Member Services Manager |
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| Similar Jobs: Member Services Director, Member Services Supervisor, Member Services Representative, Member Certification Manager, Member Experience Specialist, Member Services Representative, Sr., Member Education Coordinator, Library Services Manager, Member Education Manager |
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| Level of Education: Member Services Manager Salaries with a Bachelor's Degree, Member Services Manager Salaries with a Master's Degree or MBA, Member Services Manager Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Edu., Gov't. & Nonprofit, Healthcare, Insurance | |
